Support Associate II and III – Tucson, AZ

Allied Government Solutions, Inc. is recruiting for multiple positions at the Western Passport Center in Tucson, AZ. Make a change in 2023 and come join the Passport Processing Team and pursue a meaningful career at a prominent federal government facility!

The Support Associate II’s and III’s would be an integral part of State and Foreign travel relations. These positions consist of customer inquiry correspondence and processing of US Passport and US Passport ID cards for travel abroad. The ability to provide outstanding in-person and over-the-phone customer service to passport applicants is essential. This position would also require operating a variety of computer systems and office equipment in the preparation, processing and mailing of passports and related documents as well as heavy data entry, filing, scanning and retrieving data.

Minimum Job Requirements:

  • Due to the nature of the government contract and clearance requirements, United States citizenship is required.
  • Bachelor’s Degree or combination of education and equivalent applicable experience accepted.
  • Ability to pass government-required credit check & Moderate Risk Public Trust (MRPT) Certification investigation (*Please note, this is not an immediate position given the MRPT Certification process can take an average of 1-2 months to complete)
  • Team-player with dedicated work ethic
  • Ability to lift and carry 35 pounds
  • Excels in a fast-paced, goal-oriented work environment
  • Great organizational, customer service and interpersonal skills
  • Experience in call center or like environment a plus
  • Effective communication skills; Multilingual skills a plus as well
  • Able to maintain composure and objectivity in stressful situations and in dealing with multiple inquiries
  • Strong computer, filing and data entry skills
  • Proficiency with MS Word, PowerPoint, Excel and Outlook required
  • Knowledge and understanding of laws, rules, and regulations pertaining to the eligibility for and issuance of a US Passport preferred
  • Minimum of (2-4) years of experience in a document processing and/or customer service oriented office setting
  • Preferred Minimum of (2-4) years’ experience in Government contract environment

Additional Job Details:

  • Full-Time, Hourly, Non-Exempt position.
  • Schedule – Mon – Fri, 1st Shift: 7:00 AM – 3:30 PM | 2nd Shift: 4:00pm-12:30am (majority of current positions are on 2nd shift)
  • Must be willing and able to work overtime hours as required.
  • Pay Rate – Support Associate 2 – 1st shift: $17.97/hr. | 2nd shift: $18.33/hr.
  • Pay Rate – Support Associate 3 – 1st shift: $20.15/hr. | 2nd shift: $20.55/hr.
  • Generous benefits package to include Medical, Dental, Vision, EAP and Life Insurance. Employee-funded 401K, paid federal holidays, and paid time off!

If this sounds like your next career opportunity, please submit your resume today!

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Allied Government Solutions, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected Veteran status.